Terms & Conditions

Terms and Conditions

Welcome to Mallia Home Centre Factory Outlet! By accessing or purchasing from our online store, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. General Information

1.1. Mallia Home Centre Factory Outlet specialises in selling tapware and bathroom-related products.
1.2. All products sold on this website are supplied by third-party manufacturers.
1.3. These terms and conditions apply to all purchases made through our Shopify store and are governed by New Zealand law.

2. Warranty and Product Information

2.1. Manufacturer Warranties:

  • All products are covered by the warranty provided by their respective manufacturers.
  • Warranty terms, coverage, and duration vary depending on the product and manufacturer.
  • For warranty claims, customers must refer to the specific terms provided by the manufacturer.

2.2. "As Is" Products:

  • Certain items, such as discontinued lines, samples, or factory seconds, are sold on an "as is" basis.
  • These items may not include any warranty and are non-refundable unless required by law.

2.3. Exclusions:

  • Mallia Home Centre Factory Outlet does not provide additional warranties beyond those offered by the manufacturer.
  • We are unable to service or repair products directly due to the nature of our business.

2.4. Compliance with New Zealand Law:

  • We comply with all relevant New Zealand consumer protection laws, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
  • These laws provide additional rights to consumers that may apply in certain circumstances.

3. Shipping and Delivery

3.1. We ship products across New Zealand.
3.2. Shipping times and costs will be calculated at checkout and may vary depending on your location.
3.3. While we take every care to ensure your order arrives safely, we are not responsible for delays or damages caused by third-party couriers.

4. Returns and Refunds

4.1. Returns are accepted only in accordance with the manufacturer’s warranty or as required by New Zealand law.
4.2. For "as is" products, returns or refunds will not be accepted unless the product is faulty or does not meet the description provided at the time of sale.
4.3. To initiate a return or warranty claim, please contact us at onlinesales@malliagroup.co.nz with proof of purchase and details of the issue.

5. Limitation of Liability

5.1. Mallia Home Centre Factory Outlet is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
5.2. Our liability is limited to the purchase price of the product, except where prohibited by New Zealand law.

6. Privacy Policy

6.1. We respect your privacy and are committed to protecting your personal information.
6.2. Any personal data collected during your purchase will be used solely for order processing and customer service.
6.3. For more details, please refer to our Privacy Policy [link to privacy policy].

7. Changes to Terms and Conditions

7.1. We reserve the right to update or modify these terms and conditions at any time without prior notice.
7.2. Changes will take effect immediately upon being posted on our website.

8. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at:
Email: onlinesales@malliagroup.co.nz
Phone: 03-943-2014

By purchasing from Mallia Home Centre Factory Outlet, you acknowledge that you have read, understood, and agreed to these terms and conditions. Thank you for shopping with us!