Shipping policy
At our Factory Outlet Store, we are committed to providing you with clear and efficient shipping options. Here are the details of our shipping policy:
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Shipping Costs: Some items have shipping costs included in the price, while others do not. The shipping details will be clearly indicated before you finalize your purchase.
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Shipping Locations: We ship within New Zealand. Please note that additional surcharges may apply for deliveries to offshore islands, rural, or remote locations.
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Delivery Times: Standard delivery times will vary based on your location and the shipping method selected. We aim to process and ship all orders promptly.
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Order Tracking: You will receive a tracking number via email once your order has been shipped, allowing you to monitor its progress.
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Customer Responsibility: It is the customer’s responsibility to provide accurate shipping information. We are not liable for delays or issues caused by incorrect addresses.
For any questions regarding shipping or delivery, please don’t hesitate to contact our customer service team.